Question 1

Do you take my insurance?

Accepted Answer

We accept most major insurance plans. You can view a list of the insurances our office takes by visiting our Financial Information page. Our Financial Information shows all the insurances accepted at our office; however, not all of our providers are able to accept all the insurance listed. To know if a specific provider can take your insurance, please visit their bio page. You can also always contact our office for any questions!

If your insurance is not listed on our Financial Information, our office may be able to accept it still as an out-of-network insurance. Your health insurance plan may or may not have out-of-pocket network coverage for mental health services. Please call your insurance to see if you have out-of-network coverage for mental health services, and to learn what your out-of-network benefits are. You can find your insurance company’s phone number listed on your insurance card.

Question 2

What if I don’t have insurance or prefer to pay privately? Do you offer a sliding fee scale?

Accepted Answer

If you do not have insurance or do not want to use insurance, you can still be seen as a self-pay client. For self-pay clients, we do run the cost of the appointment at the time of your session with the card on file. The cost per session must be paid on the date of your appointment. You can see our most current rates on our Financial Information page. These are the full out-of-pocket rates for the session.

Our office does offer an income based sliding-scale fee for those who have limited income and do not have insurance. The application must be completed and submitted to our billing department for approval. If approved, this will reduce the rates per session for any following appointments held. To learn more, you can either give our office a call at 701-232-0760 or email our billing department at billing@solacecounselingfargo.com

Question 3

What is your cancellation policy?

Accepted Answer

Our office asks that you notify our office 24-hour before your scheduled appointment to cancel without a fee. You can either call our office, send us an email, or text our text-only number. If it is after hours, please leave a voicemail message. If you cancel within 24-hours of your scheduled appointment or no-show your appointment, then a late cancellation fee will be assessed to the card on file. This fee must be paid in full prior to your next appointment or scheduling (if you do not have any follow up appointments scheduled).

Question 4

Can I use HSA or FSA funds to pay for therapy?

Accepted Answer

Yes! Therapy is an eligible expense for most HSA/FSA plans. The only expense that is not covered by HSA/FSA is the late cancellation/no-show fee.

Question 5

How do I know if therapy is working?

Accepted Answer

You’ll notice more clarity, fewer emotional spikes, better communication, progress towards your therapy goals, and a greater sense of control. There is no one size fits all. Therapy can take time, and we are here to support you every step of the way.

Question 6

What’s the difference between therapy for individuals, couples, and families?

Accepted Answer

Individual therapy focuses on you. You would be the sole client at these appointments, and will work with your therapist on your goals or any concerns you may have.
Couples therapy focuses on the relationship between you and your partner. You and your partner will be attending sessions together to focus on the goals and the needs of your relationship.
Family therapy focuses on dynamics between multiple members. This could be a parent and child, siblings, or even the whole family. Your provider will work with you and your family member(s) and work through the dynamics your family is currently experiencing.

Question 7

Can I request a specific type of therapy (EMDR, CBT, trauma‑focused, etc.)?

Accepted Answer

Yes! Let us know your preferences and we’ll pair you with a therapist who offers that modality. Some specific types of therapy do have a waitlist, such as EMDR or PCIT. Our office can always get you scheduled with a provider to begin with talk therapy, and then work with you to refer you over to a provider in-office who has the specialty that you are looking for.

Question 8

Do you offer evening or weekend appointments?

Accepted Answer

We offer a limited number of evening appointments depending on clinician availability.

Question 9

Can I bring someone with me to my session?

Accepted Answer

You can bring a support person to the lobby, but sessions are private unless attending couples or family therapy. If you would like to bring a support person in therapy, please discuss this with your provider first.

Question 10

Is what I share in therapy confidential?

Accepted Answer

Yes. Your privacy is protected by law and ethics. There are few exceptions to this that your therapist will cover with you during your sessions if there is a risk of harm to yourself or others, and in other circumstances required by HIPAA and the law.

Question 11

Do you share information with my employer, school, or family?

Accepted Answer

Without a signed ROI, our office will not share any information with any other person or organization. If you would like us to share any information with another person or organization, you can fill out a Release of Information form (ROI) with our admin team.

Question 12

How involved will I be in my teen’s therapy?

Accepted Answer

We provide updates while respecting your teen’s confidentiality. This is a conversation your child's therapist will have with you so you are on the same page with your goals and desires to treat your child.

Question 13

Can I schedule several of my kids with the same provider?

Accepted Answer

Our office does not schedule any family members with the same provider. This is to help keep the relationship between client and provider full of trust, and to prevent any conflict of interest.

Question 14

Can we come to therapy if one of us is unsure about staying together?

Accepted Answer

Yes. Therapy can support clarity and communication, even in uncertainty.

Question 15

What if my partner doesn’t want to come? Can I start alone?

Accepted Answer

Yes. Working individually can still support relationship change. At our office, we can help you get set up for individual services and support you where you need. If you later would like to explore couples therapy options, we can then help you and your partner scheduled with one of our couples therapists at that time.

Question 16

What should I do if I’m in a crisis or need immediate help?

Accepted Answer

If you are in crisis or need immediate help, please call 988, go to the ER, or contact local crisis services. We do not provide emergency services. The 988 hotline also has the capability for you to text or online chat with a representative. To learn more, visit: https://988lifeline.org/

Question 17

Do you offer same‑day or emergency appointments?

Accepted Answer

You are welcome to call our office to see if a clinician has a same day appointment availability, however there is no guarantee a clinician will have an opening. Emergency appointments are not offered and if you are in a crisis you should go to the local emergency room or call 911.

Question 18

Do you provide clinical supervision for pre‑licensed therapists?

Accepted Answer

Yes. We provide supervision through approved clinical supervisors. We also offer clinical and business consultations. To learn more, please visit our Supervision/Consultation Page.

Our owner, Brittany Schank, also created the Solace Co Directory which is an online directory for providers to find other providers for supervision and/or consultation services. To view the Solace Co Directory, visit: https://solacecodirectory.com/

Question 19

How do I schedule my first appointment?

Accepted Answer

Give our office a call or submit a request through our website. Our admin team will help match you with a therapist and walk you through next steps. Please note, if you submit a request through our website, our admin team will reach out to you to finish setting up your account.

Question 20

What can I expect during my first session?

Accepted Answer

Your first session is a conversation. It is gentle, guided, and focused on understanding what brings you in and what you hope to gain. The first session allows for your therapist to get to know you, your goals, any problems you may be facing, or anything else you want to talk about. This allows your provider to create a treatment plan for you that best supports your goals and needs. Our providers use evidence‑based, relational, and trauma‑informed care tailored to your goals.
For your first session, you do not have to prepare for. Just come as you are, and bring any questions, concerns, or goals you have.

Question 21

How do I know which therapist is the best fit for me?

Accepted Answer

We’ll help you choose based on your goals, preferences, and availability. You can always view our providers online bios, and see their specialties and training. If you are unsure who might be a good fit, you can always contact our office for help!
If you do not feel your provider is a good match, please let our office know! We want to make sure you find the best fit for your needs. If after a few sessions you feel your provider is not a good fit, just let our admin team and we’ll make the transition to another provider smooth and judgment‑free.

Question 22

How often will I need to come to therapy?

Accepted Answer

After your first session, your provider will give a recommendation of how often they recommend you come in (weekly, every other week, or monthly). Most clients begin weekly, then adjust as needed.
As for how long therapy typically lasts, the length varies for each person. Some clients come for a few months, and others longer. You and your therapist can decide what is best for you!

Question 23

Do you offer in-person and online sessions?

Accepted Answer

Yes. We offer flexible in‑office sessions in Fargo and Bismarck, as well as via telehealth using Doxy, our secure HIPAA‑compliant telehealth. For telehealth sessions, you will need to be located in the state of North Dakota at the time of your session. For telehealth sessions, you will need a smartphone, tablet, or laptop/computer with a camera and good internet access. Our office is unable to do telephone calls for sessions.

Question 24

What makes Solace Counseling different from other clinics?

Accepted Answer

We combine compassion, clinical expertise, and a deeply human approach. Our goal is to help you feel seen, understood, and supported. We have a variety of clinicians that treat both children and adults, along with therapists who provide couples and family therapy. Our clinicians are highly trained, many of them specializing in a variety of modalities such as trauma modalities (EMDR, ART, TF-CBT), OCD, and parenting (PCIT).

Question 25

What if I’ve had a negative experience in therapy before?

Accepted Answer

We honor that! We will move at your pace and rebuild trust gently. Any concerns you may have for therapy we highly recommend communicating to your provider as this can help guide your therapeutic relationship, and they will know how to best support you!

Frequently Asked Questions FAQs

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Client Experience & Services FAQS

Privacy & Safety FAQs

For Parents FAQS

For Couples FAQS

Crisis & Urgent Needs FAQS

Supervision & Consultation FAQS

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